Case Study 1

Unicoms Logistics Case Study: Transforming Supply Chain Efficiency for JG Reliant Industrial

Introduction

JG Reliant Industrial Distributors, a leading Distribution company in the Philippines, was facing significant challenges with their logistics operations. Rising shipping costs, inconsistent delivery times, and mounting customer complaints were hindering their growth and profitability. Recognizing the need for a strategic partner, they turned to Unicoms Logistics to optimize their supply chain.

Challenges

JG Reliant Industrial Distributors was grappling with the following key issues:

1. Escalating Shipping Costs: The company was experiencing a year-over-year increase of 15% in shipping costs due to rising fuel prices, carrier rate hikes, and inefficient route planning.
2. Inconsistent Delivery Times: Late deliveries and unpredictable transit times were causing customer dissatisfaction and lost sales. On average, deliveries were delayed by 2-3 days.
3. Limited Visibility: The lack of real-time tracking and visibility into shipments made it difficult to proactively address delays or disruptions.
4. Manual Processes: Many logistics processes were still manual, leading to errors, delays, and increased labor costs.

Solution: Unicoms Logistics’ Integrated Approach

Unicoms Logistics conducted a thorough assessment of JG Reliant Industrial Distributors’ supply chain and implemented a comprehensive solution tailored to their specific needs:

1. Optimized Route Planning: Leveraging advanced routing software and industry expertise, Unicoms Logistics identified more efficient routes and consolidated shipments, resulting in a 12% reduction in transportation costs.
2. Carrier Negotiation: By leveraging their strong relationships with carriers and negotiating volume discounts, Unicoms Logistics secured better rates, further reducing shipping expenses by an additional 5%.
3. Real-Time Tracking and Visibility: Unicoms Logistics integrated their advanced tracking system with JG Reliant Industrial Distributors’ existing systems, providing real-time visibility into shipments. This enabled proactive issue resolution and reduced delivery delays by an average of 1.5 days.
4. Warehouse Optimization: Unicoms Logistics implemented warehouse management best practices, including improved inventory management and streamlined picking and packing processes. This led to faster order fulfillment and a 10% reduction in labor costs.
5. Customer Communication: Unicoms Logistics established proactive communication channels with JG Reliant Industrial Distributors’ customers, providing timely updates on shipment status and estimated delivery times. This significantly improved customer satisfaction and reduced complaints by 25%.

Results

Through Unicoms Logistics’ integrated approach, JG Reliant Industrial Distributors achieved the following impressive results:

• Shipping Costs Reduction: A total reduction of 17% in shipping costs, saving the company thousands of pesos per month.
• Delivery Time Improvement: Delivery times were shortened by an average of 1.5 days, leading to increased customer satisfaction and repeat business.
• Enhanced Visibility: Real-time tracking provided greater control and visibility over shipments, enabling proactive problem-solving.
• Improved Efficiency: Warehouse optimization and automation of manual processes streamlined operations and reduced labor costs.
• Increased Customer Satisfaction: Proactive communication and timely deliveries resulted in a 25% decrease in customer complaints and a noticeable improvement in overall customer satisfaction.

Client Testimonial

“Unicoms Logistics completely transformed our supply chain. Their expertise and tailored solutions not only reduced our costs and improved delivery times but also significantly boosted our customer satisfaction. They are truly a valued partner in our business growth.” – J. Gonzales, General Manager at JG Reliant Industrial Distributors.

Conclusion

Unicoms Logistics’ partnership with JG Reliant Industrial Distributors demonstrates the power of a strategic and tailored logistics solution. By addressing the root causes of inefficiencies and leveraging their expertise, Unicoms Logistics transformed JG Reliant Industrial Distributors’ supply chain, resulting in significant cost savings, improved delivery times, and enhanced customer satisfaction.